Tugas bahasa inggris bisnis

1. inquiry letter

 

Inquiry letter of English Business Letter

Definition of Inguiry letter :

Inquiry letter is a letter of request, also known as a letter of the candidate. Which will be sent to companies. Request letter is a letter from a prospective buyer to the seller requesting information products offered. With a quote from the seller then potential buyers will know the price and a information of the items or services to be purchased. This is the purpose of the prospective buyer a write request letter to the seller. When the prospective buyer has to know the condition of an item or services following the price and term of sale and purchase, of course he does not need anymore request a quote from the seller. Letter of inquiry required in formal trade requiring formal procedures in writing. The letter of inquiry is often an early stage of the business transaction. By the letter of inquiry prospective buyers ask or inquiry about the items or service to be purchased. In response, the seller expalined the things he want to know the buyer, buyer’s reservation and eventually business transaction as the end of the buying and selling process

In the letter of inquiry for the items usually offer prospective buyers ask :

          1. Specification of items, namely : type, size, quality, capacity, etc.

      2.The price per unit.

          3. How to pay

          4. How to surrender, and

      5. Easy that may be obtained by the buyer, such as guarantees and other.

In addition to things mentioned above prospective buyers asking price lists and catalogs (if the items varies), and a technical description of the items in the form of leaflet or brochures. For items that are possible, prospective buyers can also request sent examples of the real stuff.

Through a letter of inquiry and supply service, prospecitve buyers can inquiry :

      1. The form of services that can be presented by the seller.

       2. Equipment that can be used by the seller as a support (If any)

      3. Price

      4. Piece and

      5. How to pay.

 

      Example: surat permintaan

       

 

 

 

 

 

       Example: surat balasan

        

         

 

 Dari contoh surat diatas,maka dapat dilihat bahwa bagian-bagian inquiry letter adalah :

1. Kepala surat (header)

Tercantum Alamat, jika sebuah instansi/perusahaan, pada bagian kepala surat bisa juga menggunakan kop surat dari perusahaan/instansi tempat Anda bekerja dan cukup menuliskan alamat perusahaan yang dituju. 

2. Tanggal surat (date) ; Contoh pada surat di atas : 25 june 2009

3. Pembuka (openning)

Pembuka selalu diawali dengan salam.  Dalam opening tergantung surat formal/ non formal.

Contoh untuk non formal : Dear Rara

Contoh untuk formal : To Whom It May Concern 

4. Referensi (reference)

Paragraf pertama selalu diawali dengan referensi yang Anda temui tentang perusahaan yang dituju. Referensi tersebut bisa berupa iklan di media cetak dan elektronik atau informasi bisnis lain yang Anda dapatkan dari kolega bisnis yang bekerja di perusahaan tersebut. Ekspresi yang umum digunakan adalah sebagai berikut: 

With reference to your advertisement (ad) in ... Atau 

Regarding your advertisement (ad) in ... 

5. Permohonan informasi

Setelah menuliskan referensi, Anda dapat melanjutkan dengan menuliskan permohonan informasi yang ingin Anda dapatkan. Ekspresi yang umum digunakan adalah sebagai berikut: 

Would you please send me ...   Atau   Could you please send me ... 

Jika ada informasi lain yang ingin Anda ketahui, Anda dapat menuliskannya dengan ekspresi berikut ini: 

I would also like to know ... Atau  Could you tell me whether ... 

6. Penutup dan tanda tangan (signature)

Ekspresi yang umum digunakan pada bagian penutup adalah: 

Sincerely  Atau ekspresi formal yang juga lazim digunakan adalah:  Yours faithfully 

Setelah menuliskan penutup, cantumkan nama serta jabatan (jika Anda merupakan seorang staf pada suatu perusahaan).

Referensi :

 

     http://bhernandz.blogspot.com/2012/12/bahasa-inggris-bisnis-1-inquiry-letter.html

     http://inamona92.blogspot.com/2012/12/inquiry-letter.html

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   2. Order letter

   Contoh 1 :
CC COMPUTER CENTER
Harco Mangga Dua 2nd floor no. 08B
Jakarta

March 28, 2010

Mr. John Sanders
Sales Manager
Sigma Corporation,
Kalibata Street
Jakarta

Dear Mr. Sanders,

Please send us one (1) box of 3.5 sony diskettes and (1) 17” red fox monitor, color blue. Terms of payment will be the same as those of our previous orders.
We would appreciate it very much if you could send these items immediately.

Very truly yours,

Ivan Hermawan



Contoh 2 :
Turner Lampshades
1685 Riverside Drive
Blairsville, GA 30512

Dear Turner Lampshades,
My name is Barbara. I would like to order 13 oriental lampshades from your catalogue. Their item number is #4564323534. They are listed at $10 each.
I have included a certified check for $130. That should cover the cost of the lampshades.
The address I would like these lampshades shipped to is:
Barbara D. Martin
3940 Lucky Duck Drive
Monroeville, PA 15146

Please use FedEx Express as your shipping method. They seem to be the most reliable delivery courier for my area.
If you have any questions or if any issues arise with my order, please do not hesitate to contact me at 345-453-5322.

Thank You,

Barbara



Contoh 3 : (Versi Buatan Sendiri Berdasarkan Struktur dari LKS)

From : Irvan
Cokroaminoto Street 45,
Blitar, 65535

_____________________________________________________________________

November 27nd , 2012

To : Anton Wijaya
DigiTech Indonesia Inc.
Kalimalang Street 12,
Bekasi, 66456

Dear Anton Wijaya,
I would like to order:
1) 3 LCD, Sony, size 24”26” @ $150 – $ 450
2) 2 LED, Toshiba, size 22”23” @ $70 – $ 140
3) 2 LED, Samsung, size 45”size 47” @ $100 – $ 200
4) 5 CPU, Acer x86 + Windows 8, @ $150 - $300

The address I would like these items shipped to is :
Irvan T. Sanders’ Computer Gallery
Cokroaminoto Street 47
Blitar, 65535

Please use FeedEx Express as your shipping method. I appreciate it very much if you could send these items immediately.
If you have any questions or if any issues arise with my order, please do not hesitate to contact me at 088-123-767-77.
Thank you for your prompt and expeditious handling of this order.

Very truly yours,

Irvan 

 

     Referensi : http://gogogo.heck.in/contoh-order-letter.xhtml

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      3. complaint letter 

 

      65 Market Street
Val Haven, CT 95135 

June 30, 2004

Customer Service
Cool Sports, LLC
8423 Green Terrace Road
Asterville, WA 65435

Dear Sir or Madam:

I have recently ordered a new pair of soccer cleats (item #6542951) from your website on June 21. I received the order on June 26. Unfortunately, when I opened it, I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AF26168156.

To resolve the problem, I would like you to credit my account for the amount charged for my cleats; I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having two pairs of the same cleats.

Than you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555.

Sincerely,

Signature

Ken Thomas

 

      Referensi: http://www.belajarbahasainggris.us/2012/02/contoh-complaint-letter-surat-pengaduan.html

 

 

    

       =======================================================================================

       4.Memo

     

     VOCATIONAL HIGH SCHOOL (SMK) STATE 1 DEMAK
Street Sultan Trenggono 87 Demak Telp/Fax (0291) 685519 Demak
Email : smkn1dmk@yahoo.com

MEMO

                                                                              June 30, 2021

        To           : Deputi Head of Sector Facility/Infrastructure
  From      : Headmaster
  Subject   : Preparation Meeting

          We ask that you prepare the hall space and equipment for meeting
  graduation class XII to be held on 3 July, 2021.
          Thank you for your help.

                                                                                         Headmaster name :)

 

    Referensi :http://evi-marsela.blogspot.com/2013/04/contoh-memo-bahasa-inggris.html

                                                                                       

 

 

 

 

 

 

 

 

Tugas bahasa inggris bisnis

Nama     :Sandhy swandana
kelas      :4KB05
Npm      :29110588


1.definisi of english busines +types of english letter
2.parts of letter
3.styles of bussines

jawaban:

1.A:  English as used in business; specif :  the study and practice of composition with emphasis on correctness, propriety, spelling, punctuation, and the forms of business correspondence 

   B:  English as taught in non-English-speaking countries in courses that emphasize its commercial rather than its cultural importance and that are normally designed to produce conversational fluency within a limited vocabulary (source :http://www.merriam-webster.com/dictionary/business%20english)

2

• The Heading (The Retern Address) or Letterhead - Companies usually use printed paper where heading or letterhead is specially designed at the top of the sheet. It bears all the necessary information about the organisation’s identity.

• Date - Date of writing. The month should be fully spelled out and the year written with all four digits October 12, 2005
  (12 October 2005 - UK style). The date is aligned with the return address. The number of the date is pronounced as an ordinal figure, though the endings st, nd, rd, th, are often omitted in writing. The article before the number of the day is pronounced but not written. In the body of the letter, however, the article is written when the name of the month is not mentioned with the day.



• The Inside Address - In a business or formal letter you should give the address of the recipient after your own address. Include the recipient's name, company, address and postal code. Add job title if appropriate. Separate the recipient's name and title with a comma. Double check that you have the correct spelling of the recipient 's name.
  
  The Inside Address is always on the left margin. If an 8 1/2" x 11" paper is folded in thirds to fit in a standard 9" business envelope, the inside address can appear through the window in the envelope.



• The Greeting - Also called the salutation. The type of salutation depends on your relationship with the recipient. It normally begins with the word "Dear" and always includes the person's last name. Use every resource possible to address your letter to an actual person. If you do not know the name or the sex of of your reciever address it to Dear Madam/Sir (or Dear Sales Manager or Dear Human Resources Director). As a general rule the greeting in a business letter ends in a colon (US style). It is also acceptable to use a comma (UK style).



• The Subject Line (optional) - Its inclusion can help the recipient in dealing successfully with the aims of your letter. Normally the subject sentence is preceded with the word Subject: or Re: Subject line may be emphasized by underlining, using bold font, or all captial letters. It is usually placed one line below the greeting but alternatively can be located directly after the "inside address," before the "greeting."



• The Body Paragraphs - The body is where you explain why you’re writing. It’s the main part of the business letter. Make sure the receiver knows who you are and why you are writing but try to avoid starting with "I". Use a new paragraph when you wish to introduce a new idea or element into your letter. Depending on the letter style you choose, paragraphs may be indented. Regardless of format, skip a line between paragraphs.



• The Complimentary Close - This short, polite closing ends always with a comma. It is either at the left margin or its left edge is in the center, depending on the Business Letter Style that you use. It begins at the same column the heading does. The traditional rule of etiquette in Britain is that a formal letter starting "Dear Sir or Madam" must end "Yours faithfully", while a letter starting "Dear " must end "Yours sincerely". (Note: the second word of the closing is NOT capitalized)



• Signature and Writer’s identification - The signature is the last part of the letter. You should sign your first and last names. The signature line may include a second line for a title, if appropriate. The signature should start directly above the first letter of the signature line in the space between the close and the signature line. Use blue or black ink.



• Initials, Enclosures, Copies - Initials are to be included if someone other than the writer types the letter. If you include other material in the letter, put 'Enclosure', 'Enc.', or ' Encs. ', as appropriate, two lines below the last entry. cc means a copy or copies are sent to someone else.

          (reff:http://www.studyenglishtoday.net/business-letter-parts.html)

3.

Style 1 : FULL BLOCK STYLE (BENTUK LURUS PENUH)

_____________________ _________________________________ (1) _____________________ _____________________________________________________________________ ________________ (2) ________________ (3) __________________ __________________ __________________ (4) __________________ ______________________(5) ____________________ (6) ______________________________ (7) _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ (8) _____________________________________________________________ _____________________________________________________________ __________________ (9) __________________ (10) __________________ (11) __________________ (12)

Description :
1.    Letterhead
2.    Reference
3.    Date line
4.    Inside address
5.    Attention line
6.    Salutation
7.    Subject line
8.    Body of  letter
9.    Complimentary close
10.  Signature
11.  Enclosure
12.  Carbon copy notation


Style 2 : BLOCK STYLE (BENTUK LURUS)

_____________________ _________________________________ (1) _____________________ ______________________________________________________________________ ________________ (2)                                  ____________________ (3) __________________ __________________ (4) __________________ __________________ ______________________(5) ____________________ (6) ______________________________ (7) _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ (8) _____________________________________________________________ _____________________________________________________________ ___________________ (9) ___________________ (10)

Description :
1.            Letterhead
2.            Reference
3.            Date line
4.            Inside address
5.            Attention line
6.            Salutation
7.            Subject line
8.            Body of  letter
9.            Complimentary close
10.          Signature

 

Style 3 : SEMI BLOCK STYLE (BENTUK SETENGAH LURUS)

______________________ _________________________________ (1) ______________________ _______________________________________________________________________ ________________ (2)                                     ___________________ (3) __________________ __________________ (4) __________________ __________________ ______________________(5) ____________________ (6) ____________________________________ (7) _______________________________________________________ _____________________________________________________________ _______________________________________________________ _____________________________________________________________ (8) _______________________________________________________ _____________________________________________________________ ___________________(9) ____________________(10)

Description :
1.            Letterhead
2.            Reference
3.            Date line
4.            Inside address
5.            Attention line
6.            Salutation
7.            Subject line
8.            Body of  letter
9.            Complimentary close
10.          Signature


Style 4 : SIMPLIFIED STYLE (BENTUK YANG DISEDERHANAKAN)

___________________ ________________________________ (1) ________________________ ______________________________________________________________________ ________________ (2) ________________ (3) __________________ __________________ (4) __________________ __________________ ______________________(5) _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ (6) _____________________________________________________________ _____________________________________________________________ _____________________ (7)

Description :
1.          Letterhead
2.          Reference
3.          Date line
4.          Inside address
5.          Subject line
6.          Body of Letter
7.          Signature




Style 5 : HANGING INDENTATION STYLE (BENTUK ALINEA MENGGANTUNG)

______________________ _________________________________ (1) ______________________ _______________________________________________________________________ ________________ (2)                                      ___________________(3) __________________ __________________ __________________ (4) __________________ ______________________(5) ___________________________ (6) _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ (7) _____________________________________________________________ _____________________________________________________________ __________________ (8) __________________ (9)

Description :
1.          Letterhead
2.          Reference
3.          Date line
4.          Inside address
5.          Salutation
6.          Subject line
7.          Body of  letter
8.          Complimentary close
9.          Signature

(reff:http://inspirasikuvera.wordpress.com/2010/10/16/style-of-business-letters/)